Yes, this is the official website of Sovanna Kim.
If you believe someone is pirating, reselling my content, or impersonating me on another platform, please contact me directly via email. I take these matters seriously and appreciate your help in keeping my brand authentic.

I upload fresh content almost every day — including exclusive clips, behind-the-scenes moments, and premium videos every week. Subscribers can always expect new updates, photo sets, and special releases. There’s always something exciting happening here on Sovanna Kim’s official website, so be sure to visit often and stay connected for the latest drops!

Billing happens automatically based on the membership plan you choose. Most subscriptions renew either monthly or annually, depending on your selected option at checkout.
You’ll always receive an email confirmation after each payment, and you can review or update your billing details anytime by visiting your [Account Settings] page.

To access your account, make sure you’re using the correct username or email address along with your password.
If your usual login details don’t work, try resetting your password using the steps below.
If you continue to experience issues after resetting it, please open a support ticket so we can assist you as soon as possible.

To reset your password, scroll to the top of the page and click the profile icon in the main menu.
Select “Forgot Password?” on the login screen.
Enter your username or the email address you used when signing up, then click “Reset Password.”

You’ll receive a password reset email shortly — follow the instructions in that email to create a new password.
If you don’t see the message in your inbox, please check your spam or junk folder.
If you still haven’t received it after a few minutes, please contact Support for further assistance.

Thank you for taking the time to let me know!
If you come across any technical issues, errors, or problems with the website or products, please contact me directly through the [Contact Page].
Include as many details as possible — such as what page you were on, what happened, and any screenshots if available.
Your feedback helps me keep everything running smoothly and ensures a better experience for everyone.

If you’re having trouble downloading your videos, don’t worry — it’s usually an easy fix.
First, make sure you’re logged into the same account you used to make your purchase.
Next, check your order confirmation email or your [My Library] page for the active download link.

If the download doesn’t start, try using a different browser (like Chrome or Firefox) or disable any pop-up blockers or download restrictions.
If the issue continues, please contact me through the [Support Page], and include your order details so I can help you access your purchase right away.

Slow or choppy playback is usually caused by a weak or unstable internet connection.
To enjoy smooth streaming, make sure you’re connected to a strong and stable network and close any extra browser tabs or downloads that may be using bandwidth.

If the issue continues, try refreshing the page, restarting your device, or switching to a different browser such as Chrome or Firefox.
For the best experience, avoid using shared or public Wi-Fi networks whenever possible.

If you need assistance, you can reach out anytime through the Support section at the bottom of the website.
Simply enter your name, email, and a short description of the issue you’re experiencing, then click Submit.
My team and I review all messages personally and will get back to you as soon as possible to help resolve your request.